How we take on New Clients...
"Our priority is you. We are very conscious of only taking on clients who are a good fit for us and we are a good fit for them. Because of our responsibility towards our clients, we have a rigorous criteria for who we take on as our clients as well as a system that we follow in order to make sure we are finding out the necessary information along the way to make the right decision that's in the best interest of the client and our business."
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I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me and you can start adding your own content and make changes to the font. Feel free to drag and drop me anywhere you like on your page. I’m a great place for you to tell a story and let your users know a little more about you.
COFFEE HOUSE SERVICE AND TRAINING MANUAL
A comprehensive 40+ page service and training manual for coffee house and cafe owners. The purpose is to assist in providing professional training resulting in a more efficient workforce. The format is in Microsoft Word for easy personalisation.
What's Included in the Manual?
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ABOUT THE BUSINESS
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ABOUT THE MANUAL
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RUNNING A CAFÉ – THE BASICS
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HOW TO GIVE GREAT SERVICE
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OUR STANDARDS
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HOW TO BE AN ADVOCATE FOR THE BRAND
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HOW TO HAVE A GREAT ATTITUDE
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GOING THE EXTRA MILE
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COMMUNICATION SKILLS
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BE YOUR OWN BIGGEST FAN
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USING POSITIVE LANGUAGE
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HOW TO HANDLE COMPLAINTS
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MUSIC
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HANDLING REQUESTS FOR DRINKS OR PRODUCTS WE DON’T SELL
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HOW TO HANDLE CUPS
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PERSONALISATION
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OTHER BENEFITS OF GREAT CUSTOMER SERVICE
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SELLING
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THE BENEFITS OF SUGGESTIVE SELLING
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DRESS CODE
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DISCIPLINARY PROCEDURE
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PROCEDURE FOR DISMISSAL
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TERMINATION OF EMPLOYMENT
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STORE, VEHICLES & EQUIPMENT
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DAMAGE TO MACHINERY OR PROPERTY
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STAFF ACCIDENTS
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CCTV CAMERAS
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YOUR AVAILABILITY
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ASKING FOR TIME OFF
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CALLING IN SICK
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NO CALL /NO SHOW
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COMMUNICATIONS
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MOBILE PHONES
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WEEKEND AVAILABILITY
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BREAKS
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EMPLOYEE DISCOUNTS
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PAY
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PEOPLE ASKING TO WORK AT THE BUSINESS
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PEOPLE ASKING FOR COMMUNITY SUPPORT
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INCIDENTS
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INCIDENT REPORT FORM
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DRINK RECEIPES
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OPENING CHECKLIST
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CLOSING CHECKLIST
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COFFEE BAR DAILY CHECKLIST
Below is a screenshot of the first 10 pages of the manual
Who is this Manual Perfect for?
This manual is specifically designed for coffee house and cafe owners who don't want to spend thousands of dollars having a manual created from scratch specifically for their business. This manual provides a comprehensive manual template that's formatted in Microsoft Word for easy personalisation of your business.
The Benefits of the Manual
Having a professional service and training manual is paramount in presenting as a professional organisation to new staff members. Its purpose is to have all the information required to train new employees to a high degree of efficiency. As a result, team members make fewer mistakes, and take up less of the business owner's time as they aren't asking as many questions. As a result, your business will run more efficiently and your customers will have a higher quality experience.
How to Use the Manual
The manual has been formatted in Microsoft Word with areas highlighted in yellow that will need personalising for your business, for example, 'Business Name' will need to be changed to the name of your business. There's also a spot towards the end where you can add your drink recipes.
What is the Cost? Normally $999. Today you pay Only $199 AUD
Instead of paying thousands for a professional consultant and writer (like myself) to write and create your service and training manual from scratch, you only have to pay a bargain price of $199 AUD.
How will the Product be Delivered?
Instant download available! Get your coffee house training manual instantly and personalise it with your business information today! After payment, please click 'return to seller's website' where you'll be redirected to the download page. Click the download button to receive your manual in Word format.
Click the button below to BUY NOW - $199 ONLY
IMPORTANT: After payment, please click 'return to seller's website' for instant download!
